Social Analytics

We present a thematic study on the differences in language used in social media posts and look at indicators that reveal the distinctive stages of a crisis and the country response thereof. The analysis was combined with a study of the temporal prevalence of mental health related conversations and emotions. This approach can provide insights for public health policy design to monitor and eventually intervene during the different stages of a crisis, thus improving the adverse mental health effects on the population.

The purpose of this paper is to present an approach for forecasting mental health conditions and emotions of a given population during the COVID-19 pandemic in Argentina based on social media contents. This work contributes to a better understanding of how psychological processes related to crises manifest in social media, and this is a valuable asset for the design, implementation and monitoring of health prevention and communication policies.